JOB DESCRIPTION - CAMP OPERATIONS MANAGER

Where DREAMS come true.

The Camp Operations Manager will be responsible for the administration and project management of the programmes. Reporting to the Camp Director, they ensure that all documentation, coordination and planning of the projects are compiled, completed, collated and shared with all relevant stakeholders.

Manage player registration and departure days, acting as the lead member of staff on the front desk and completing the check-in and check-out processes
Keep an up-to-date record of all participants on site (including staff and visitors)
Liaise with the venue partners and Head Office to prepare for following week’s camps such as allocating and confirming room configurations, catering numbers and general logistics
Maintain, update and distribute all necessary project documentation (coaching and classroom registers, room lists, medical and emergency contacts) and liaise with head office to update any information.
Manage all office equipment, restocking and organising repairs where necessary, and signing Company property in and out to staff (e.g. keys/uniform and two-way radios). Keep up to date an inventory of staff and student kit, branding and equipment.
Oversee the airport arrivals and departures process on site, working with the airport transfers team to ensure travel arrangements are correct and dealing with any issues should they arise
Manage communications with transport providers, off site venues and Head Office regarding the logistics and planning for excursions each week
Record staff, bedroom, facility and finance logs and report to Head Office each week
Work with the Camp Director to ensure incident and accident forms, health and safety reports, and any other camp documentation is up to date and filed correctly
Ensure the venue staff have the relevant dietary requirements for staff and students each week

PERSON SPECIFICATION - CAMP OPERATIONS MANAGER

All staff will contribute to the overall smooth running of the camp. Ultimately the safety of children is paramount, and the high standards expected of working with top brands needs to be maintained. We expect high personal standards, friendly, positive and approachable staff who will always remain professional and calm. Staff will be able to handle sensitive situations well, adhering to confidentiality and data protection guidance, have excellent organisational skills, be good role models and be able to contribute to a positive working environment.

THE IDEAL CANDIDATE WILL:

Have administrative and/or event management experience
Excellent communication skills
Be calm under pressure
Maintain excellent attention to detail
Have customer service experience (dealing with phone and email enquiries)
Have an understanding of confidentiality and data protection issues
Have advanced computer skills, (experience working with databases and online CRM systems desirable) and the ability to learn quickly.
Be able to prioritise workload effectively and demonstrate excellent organisational skills
Available for at least 4+ consecutive weeks between June and July